Next week or most of next week, October 3 – 7, is Customer Service week. According to the Customer Service Group, in 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event,...
Body language sends silent (non-verbal) signals, many of which we are not aware of. Though all the time we are talking to someone our body is communicating messages that are picked up consciously or subconsciously...
I was watching The Wine Show on the television the other day, It’s an English show that talks about wines from around the world, visiting different wine regions and adding humor into the discourse on wine,...
Don’t you love the Internet?? Well sometimes you might (when an order comes in from an email you sent out) and sometimes you don’t. However, if you are looking to make a splash on Facebook, for example...
Continuing from last week on the subject of emotional intelligence. Taken from an article by Lindsay Kolowich on the Hubspot blog, we are now going to look at the four categories of emotional intelligence...
Recently I came across an article by Lindsay Kolowich on Hubspot’s blog about Emotional Intelligence that was very interesting. For those of us who make our living in sales (or in my case helping people...
It’s already the middle of August and in my neck of the woods school has started, which brings to mind autumn and starts me thinking about the coming holiday season. It’s not too early to start planning...
For those of you who write promotional pieces, newsletters, emails, event invitations, etc., coming up with topic ideas is not always easy. Even the most creative of us experience brain freeze sometimes....
Times change, people change and tastes change. What people want at one stage of their lives is not necessarily what they want at others. Are you keeping up with your regular customers? The people who have...
We are familiar with the saying by Jean-Baptiste Alphonse Karr a 19th century French critic and journalist, which is loosely translated “The more things change, the more they stay the same.” In marketing...
