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Is Your Story Being Told Accurately?
I always find it interesting to hear the story of a business. Who started the business, how it was started and why, as well as what happened along the way. Often times, when I am visiting the same business,...
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Know Your Customers
There are lots of things that you have to remember as a business owner, manager or employee, though the most important thing you have to remember is information about your customers. Not only information...
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It's All About Connection
Last week I attended the groundbreaking for Sonoma State’s new Wine Spectator Learning Center for the Wine Business Institute. At the groundbreaking, Bill Silver, the Dean of the School of Business &...
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D.T.C Should Mean More to You
The acronym D.T.C. (direct to consumer) is ubiquitous these days. It’s hard to read anything about marketing or business without the words D.T.C. being a big part of it. In order to sell your product directly...
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What Are Your Employees Saying to Customers?
I was in Target the other day looking for something or other and decided that I also needed some sparkling water. So I slogged all the way over to the other side of the store (Are they making Target stores...
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Top Traits of Successful Entrepreneurs
I came across an interesting article in Business Dictionary about three weeks ago that talked about the top four traits of successful entrepreneurs. As most small retailers are entrepreneurs I thought...
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Putting Into Practice Influencing Tactics
The past two blogs have been all about the tactics of Professor Robert Cialdini in his book The Psychology of Persuasion. The first two weeks were mostly about the What. Describing the tactics with a little...
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Following Cialdini’s Science of Persuasion
Last week we talked about Robert Cialdini and the first two principles of influence, especially as they relate to sales. Last week we talked about Reciprocation and Consistency. This week we continue with...
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How Persuasive Are You?
I have been reading Robert Cialdini’s six influence tactics again. The 6 principles remind me of how important the science of persuasion is. Cialdini is best known for his book The Psychology of Persuasion,...
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More on Making Your Emails Count
Last week we talked about emails and how to make them more effective. We covered in more detail when to send emails. Today we have a few more tips Getting Attention: When you send an email the first thing...
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