Next February I am moderating a panel at the USBevX in Washington DC. The panel is about providing a quality experience, so I started thinking about what providing customers with a quality experience means....
There is s lot of discussion at businesses and especially in the wine business about the need to educate customers about products and services. I am definitely not against education, though it’s important...
As we come into October, it’s time to start thinking about next year’s goals and budgets.
Create your goals with the help of all members of the team. The more involved the team is, the more buy in to reaching...
Next week or most of next week, October 3 – 7, is Customer Service week. According to the Customer Service Group, in 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event,...
Body language sends silent (non-verbal) signals, many of which we are not aware of. Though all the time we are talking to someone our body is communicating messages that are picked up consciously or subconsciously...
I was watching The Wine Show on the television the other day, It’s an English show that talks about wines from around the world, visiting different wine regions and adding humor into the discourse on wine,...
Don’t you love the Internet?? Well sometimes you might (when an order comes in from an email you sent out) and sometimes you don’t.
However, if you are looking to make a splash on Facebook, for example...
Continuing from last week on the subject of emotional intelligence. Taken from an article by Lindsay Kolowich on the Hubspot blog, we are now going to look at the four categories of emotional intelligence...
Deeper Irrigation Method Showing Promise for Vineyards: A new subsurface irrigation system is showing promise for slashing water usage in vineyards...
Recently I came across an article by Lindsay Kolowich on Hubspot’s blog about Emotional Intelligence that was very interesting. For those of us who make our living in sales (or in my case helping people...
