As it is already May and wineries throughout North America are getting busier and busier, it seems like a good time to remind you of methods of interacting with guests that can and will increase sales...
As it comes into the selling season, I thought a quick blog on some of the things to look for when you are hiring new hospitality employees might be helpful. I go into lots and lots of wineries and other...
This week we continue the topic of managing employees. Last week’s blog discussed giving credit where credit is due, which is the first rule of good management in my mind.
I also wrote about breaking bad...
Being a boss, at any level, is rarely easy. There are times that you wish your employees would just do what you want them to do and there are times that your employees wished that you understood the problems...
Email subject lines are not always designed to make you open them. Here are a few from wineries that have popped up in my inbox lately:
Spring Release Weekend
Need to Restock Your Wine Supply?
Have You...
Last week’s blog talked about three of the six most important things that guests are looking for when they buy your products. In that blog I covered Identity (how your products relate to how guests see...
If you want to be good at hospitality and/or sales, it helps to have a genuine interest in people, rather than having an interest only in the product you are selling. Otherwise, it is likely you will focus...
There was an interesting article in while back in INC Magazine on motivating employees. The article contained a lot of sound advice. However, an owner or manager is not always around to motivate staff...
The best thing about working in hospitality is that we get to interact with different kinds of people all the time. If you don’t find that to be positive, perhaps hospitality is not for you.
We can, however,...
On Monday March 4, 2019 I read a Facebook post from Tina Caputo. For many years Tina was the editor for Vineyard & Winery Management and is a great writer. Tina had a really important point for any...
