What do you do when someone has a problem with your company, whether it is a product that isn’t right or doesn’t work, how they were treated, or any other issue that may frustrate him or her?
The first...
The other day I received an email from a wine consumer I know. This person is not in the wine business, neither is anyone in the family. As a couple they go wine tasting regularly and are thinking about...
When someone comes into your place of business, it’s important to keep your this person engaged and involved in the information you have to impart. Whether you are disseminating facts or giving a sales...
Next February I am moderating a panel at the USBevX in Washington DC. The panel is about providing a quality experience, so I started thinking about what providing customers with a quality experience means....
There is s lot of discussion at businesses and especially in the wine business about the need to educate customers about products and services. I am definitely not against education, though it’s important...
As we come into October, it’s time to start thinking about next year’s goals and budgets.
Create your goals with the help of all members of the team. The more involved the team is, the more buy in to reaching...
Next week or most of next week, October 3 – 7, is Customer Service week. According to the Customer Service Group, in 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event,...
Body language sends silent (non-verbal) signals, many of which we are not aware of. Though all the time we are talking to someone our body is communicating messages that are picked up consciously or subconsciously...
I was watching The Wine Show on the television the other day, It’s an English show that talks about wines from around the world, visiting different wine regions and adding humor into the discourse on wine,...
Don’t you love the Internet?? Well sometimes you might (when an order comes in from an email you sent out) and sometimes you don’t.
However, if you are looking to make a splash on Facebook, for example...
