The airlines have not been getting kudos lately as far as their customer service towards passengers goes. For a while it has been one thing after another.
I have been traveling quite a bit and been spending...
As it is coming up to conference time again, I was reading an article about public speaking, so I could remind myself of the things I should be doing. When I started thinking about it I realized that whether...
The beginning of the year is a good time to review your customer service and your customer retention. How did you do at holding on to customers in the past year? Who has dropped off the radar and why?...
Instagram has been around since October 2010 and in only seven years it has increased it users to 700 million, which is more than twice the size of Twitter. They say a picture is worth a thousand words...
I have been doing research lately on how to genuinely charm and engage customers. For those of us who serve the public, being charming to our customers should be at the top of the list. Shown below are...
Another year is almost upon us. By next week it will be 2018. Hard to believe, but it’s time again for your New Year’s Resolutions. This year make it a little easier on yourself by putting in at least...
These days it is important to business to have new and interesting marketing content, telling customers and potential customers about the products and services they can expect. It’s not always easy to...
I am hearing more talk these days about the importance of soft skills in the workplace, especially for those in supervisory capacities or those employees who deal with customers.
“Hard skills are those...
Research is an important part of any business, marketing or customer relations plan. Even when a plan has been completed for a while it doesn’t hurt to do more research to find out what has changed...
Ah the ubiquitous email. Let me ask you a question, “How many of you don’t get enough email?” Okay I know the answer, none of you. Everyone gets more emails than they know what to do with. Well we do really...
