January 15th, 2025 — Wineries excel at delivering exceptional customer experiences, but keeping pace with modern communication trends can be challenging. Recognizing the need for seamless digital interactions, VinesOS, a trusted point-of-sale and commerce winery software provider, has partnered with RedChirp, the wine industry’s leading text messaging platform. This month, they launch an integration that simplifies winery communications and drives customer engagement. Together, they’re making it easier than ever for wineries to connect with customers, enhance their operations, and boost revenue.
A Seamless Customer Experience
This integration bridges the gap between wineries and their customers by offering innovative tools that enhance communication and elevate the customer journey. Key benefits include:
Seamless Contact Syncing: Effortless syncing of customer contact details between VinesOS and RedChirp ensures efficient and accurate outreach, allowing winery teams to focus on building meaningful connections.
Web-to-Text Chat: Turn website visits into meaningful conversations with RedChirp’s next-generation webchat, embedded directly on VinesOS-powered eCommerce pages. This feature helps wineries capture more sales, inquiries, and reservations by enabling customers to reach out via text in real-time.
Automated Personalized Messaging: Enhance relationships with automated text messages such as order confirmations, thank-yous, and follow-ups, ensuring a delightful customer journey from start to finish.
Automated SMS Shipment Notifications: Keep customers informed with automated SMS notifications for shipments, reducing missed deliveries and providing a smoother post-purchase experience.
Order Attribution Reporting: This automated reporting provides valuable insights into revenue generated through text messaging, empowering wineries to make data-driven decisions and maximize ROI.
Compliance Confidence: Built-in tools help wineries confidently connect with customers while adhering to federal, state, carrier, and alcohol-specific regulations.
These features empower wineries to deliver exceptional customer experiences, streamline their workflows, and achieve higher returns on every customer interaction.
Leadership Excitement
“We’re excited to partner with RedChirp to bring this powerful integration to wineries,” said Jules Robbins, Founder and CEO of VinesOS. “This collaboration not only enhances operational efficiency but also empowers wineries to connect with their customers in a personal and convenient manner. Messaging has become a crucial tool for wineries, enabling them to share time-sensitive updates such as, ‘Your shipment is on the way’ or ‘Don’t miss Friday’s member pickup party.’”
Jennie Gilbert, Cofounder of RedChirp, shared her enthusiasm: “Text messaging has quickly become one of the most effective tools for wineries to stay connected with their customers, and this partnership with VinesOS makes it even easier to build those relationships. Together, we’re helping wineries save time, increase revenue, and provide unforgettable customer experiences.”
Join our Webinar
To introduce this exciting integration, VinesOS and RedChirp are co-hosting a free webinar on Wednesday, February 5th, at 10 am PST.
Webinar: Transform Customer Engagement with VinesOS + RedChirp
Join VinesOS Founder and CEO Jules Robbins and RedChirp Co-Founder Jennie Gilbert for an exclusive look at how this integration can transform winery communication. The webinar will include:
• Strategies to engage customers with web-to-text chat.
• Tips to automate notifications for shipments, reservations, and payments.
• Real-world examples of club communications and promotions in action.
• A live Q&A and actionable advice to get started. Register here: https://us06web.zoom.us/webinar/register/WN_daRxEqfkQgymimrpPZ7N1A
Meet Us At the Direct-To-Consumer Wine Symposium
VinesOS and RedChirp are Sponsors at the Direct to Consumer Wine Symposium in Monterey, CA, on January 21-23, 2025. Come see us in person to learn more about this exciting integration.
About RedChirp
RedChirp helps wineries harness the power of text messaging to delight customers, increase sales, and streamline operations. From personalized one-on-one conversations to automated notifications and bulk messaging campaigns, RedChirp’s tools cut through the noise to deliver results. RedChirp integrates seamlessly with industry-specific platforms, ensuring compliance while enhancing customer engagement. Learn more at https://redchirp.com/.
About VinesOS
VinesOS is a modern, cloud-based, direct-to-consumer platform for the alcohol beverage industry, offering best-of-class Point-of-Sale, eCommerce, Club, and Reservations. Intuitive and easy to use, VinesOS gives you the tools to run your tasting room, wine bar, tap room, or retail store. To learn how VinesOS can help your business, visit www.VinesOS.com.
