Tag: E Column

A few weeks ago, Rob McMillan an EVP with Silicon Valley Bank and founder of their wine division wrote, as part of his blog...

If you want to increase your sales quickly and simply, good customer service is your biggest asset. It will increase customer good will, willingness...

One of the things I like most about the work I do is that it involves a fair amount of research on different topics....

I have been catching up on my reading lately and have come across some great articles. Today’s blog is all about. “Why the Modern World...

I found a great article in the Guardian online with information from the Kellogg School at Northwestern University. The article is all about how...

Today was a red-letter day for me. As anyone who reads my blog knows I fractured my femur condyle on June 6th of this...

We all know that part of a good business survival plan is a well-researched competitive analysis. Before you start a business, investigating your competition,...

Important points that many businesses fail to consider when they are sending out information to customers, whether that information is through social media, emails,...

To be successful, your customers and prospective customers have to know (and be constantly reminded of) how your business is different from other businesses...

Julie Pedroncelli St. John from Pedroncelli Winery sent me a great article by Barry Stuckey who has spent much of his career in hospitality....

Are your employees following the company on social media? If not they should be. Social media is a great place for employees to get...

Last week this blog delved into statistics regarding customers who may have had a less than stellar experience when they visited your business. We...

I have been researching customer service lately and have found some interesting statistics from a number of different sources. The main thing that came...

As many of you know I am on the injured list at present. Unfortunately, I have two things going on at the same time....

I was sent an Interesting article from my favorite periodical, Harvard Business Review. The article, entitled, “A face to face request is 34 times more...