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Be a Great Manager (Part One)
Being a boss, at any level, is rarely easy. There are times that you wish your employees would just do what you want them to do and there are times that your employees wished that you understood the problems...
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Perking Up Your Email Subject Lines
Email subject lines are not always designed to make you open them. Here are a few from wineries that have popped up in my inbox lately: Spring Release Weekend Need to Restock Your Wine Supply? Have You...
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What Makes Guests Buy - Part Two
Last week’s blog talked about three of the six most important things that guests are looking for when they buy your products. In that blog I covered Identity (how your products relate to how guests see...
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What Makes Guests Buy?
If you want to be good at hospitality and/or sales, it helps to have a genuine interest in people, rather than having an interest only in the product you are selling. Otherwise, it is likely you will focus...
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Motivation Starts with You
There was an interesting article in while back in INC Magazine on motivating employees. The article contained a lot of sound advice. However, an owner or manager is not always around to motivate staff...
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Words of Wisdom
On Monday March 4, 2019 I read a Facebook post from Tina Caputo. For many years Tina was the editor for Vineyard & Winery Management and is a great writer. Tina had a really important point for any...
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Lessons to Be Learned
We visited the Department of Motor Vehicles last week. We had made an appointment as there are almost 500,000 people in the county in which we live and two DMV offices, so they tend to be busy. We arrived,...
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If You Have to Assume…Make Positive Assumptions
“Sales are contingent upon the attitude of the salesperson – not the attitude of the prospect.” W. Clement Stone I am not sure that there is anything more frustrating than entering a business of...
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Keeping in Front of Mind Awareness
In today’s world, people are inundated with information, advertising and promotion about products. Without regular reminders of the benefits of your products or services, you may not have the top of mind...
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The Importance of Your Logo
Is your logo aging well? A good logo is a visual representation of your company’s identity. It provides information for potential customers and makes them feel comfortable doing business with you and appeals...
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