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Elizabeth Slater

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A recognized expert in the fields of direct marketing and sales in the wine marketplace. Slater has taught more wineries and winery associations how to create and improve the effectiveness of their direct marketing programs and to make the most of each customer's potential than anyone in the wine industry today. With the same humor and psychological insight she has used so effectively to understand the uniquely different challenges of wine businesses - large and small - Slater focused on co-creating WIN. Making it a direct marketing website that exemplifies everything she has discovered in more than 20 years in the wine industry and business-to-business marketing. Quick-witted and original, Slater is a sought after speaker on winery sales, marketing, customer service, advertising and management topics. Wineries listen because she has the experience and creativity in the wine trenches to support her words. After holding key marketing and sales management positions in national and international companies including the fast food, motorcycle, automotive, medical and computer industries, Slater turned her attention to wine in 1990 with the goal of starting her own wine marketing company. To learn the industry from the inside, she worked for two different wineries in four years. After developing and mastering the art of tasting room selling, she went on to handle all aspects of increasing their sales through direct marketing using the keen knowledge and insightfulness that she had used so successfully for other industries. As the owner of the wine industry-consulting firm, In Short Direct Marketing, Slater has created marketing programs and events for the Russian River Wine Road including Winter Wineland and Wine & Food Affair. Under her direction, Passport to the Dry Creek Valley became one of the most popular, sought after and acclaimed events in the industry. A born communicator, Slater teaches wine marketing courses at Santa Rosa Junior College and classes at Sonoma State, is the Vineyard & Winery Management marketing columnist, the program director of Tasting Room Profitability and a featured speaker at Wineries Unlimited. She lends her strategic planning expertise as a member of the Octagon Group in assisting different industries and businesses in rebuilding and improving their capabilities.

How Customers Respond to Music

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Music has a definite impact on customers, sometimes good and sometimes bad depending on the music and the type of customers who frequent your...

The History of Your Business

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I am in the process of writing a history for a winery association that has been in business for more than three decades. I...

Marketing – It’s So Simple

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I was reading a book the other day, the autobiography of a man, Jack Petchey, with whom my Dad was in the Fleet Air...

A Great Way To Learn

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This week I am in Portland, Oregon for the VESTA curriculum conference. For any of you that don’t know about VESTA (I can’t imagine there...

The Best Customer Service Ever

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I went down to Monterey, CA for a couple of days earlier this week as a quick getaway to celebrate my birthday. While there...

Give Customers The Opportunity To Buy

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As I said in my Facebook post yesterday sales is about giving your customers the opportunity to do something that will enhance their lives....

Making Your Employees Feel Special

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I talk a lot about making customers feel special and valued and will never stop encouraging this behavior. However, the best way to encourage...

Surviving A Family Business

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A one-day conference, June 16th, 8:30 a.m. to 4:30 pm. at Shone Farm, Forestville (Sonoma County). I have worked with many family businesses both in...

New Research on Influencing Customers

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Well, I have been doing a lot of reading and thinking lately. I have been on the road quite a bit, which due to...

Extraordinary Brands – Engaging Employees

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In last week’s blog we explored the importance of business leaders to engage the hearts of employees so they pass that enthusiasm and personal...

Extraordinary Brands Engage the Heart

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I came across a great article Extraordinary Brands, Extraordinary Leaders, Extraordinary Frontline Behaviors by a man named Alessandro Donetti, the Managing Partner of CBE,...

Different Ways to Engage Customers

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While looking through my email a week or so ago, I came across an email from the Indiana Uplands Wine Trail detailing some of...

If You Want To Win The Lottery, First Buy A Ticket

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A good article on Business Dictionary.com talks about developing an action plan to accomplish goals. It’s important to have an action plan for every goal you have listed, whether it’s personal or business. Some of you may remember that I have talked about my goal of winning the lottery.

A Few Bad Email Subject Lines

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I received an email today, not in itself unusual as most of the internet world can attest. It wasn’t the email itself that bothered...

The Right Type Is Just As Important As the Right Stuff

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I received an email from a winery that arrived in my inbox shortly before Valentine’s Day advertising a special Valentine’s Day event on Saturday...