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Customer Service: The Good, the Bad, and the Very Ugly
After watching a segment on the television about a couple of companies that offer customer service that is above and beyond the norm, earlier this week, I decided to write my blog on customer service,...
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What About the Wine Label?
I was speaking to a group of wineries and growers recently about sales and marketing of wine and grapes. In the course of the conversation a question was asked about the importance of the wine label. The...
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Emails to Customers
I was at the USBevX conference and trade show in Washington DC in February. It was a great conference with lots of valuable information on a host of topics pertinent to all facets of the beverage industry. In...
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It's Important to Be Important!
It’s nice to feel important. Think about the last time someone (a friend, family member or a business) made you feel important. What does that do to your mood in the moment or the way you feel for the...
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Are You Missing Marketing Opportunities?
There are very few times when you are talking to others that you can’t take advantage of marketing your business. I don’t mean hijacking a conversation with a long monologue about your company. Keep your...
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Conducting a Job Interview
When you are hiring new employees the job interview is critical to successfully finding the right person. In this blog we will be focusing on finding the right people for jobs that have a lot of customer...
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Are You Hiring the Right People?
As we rapidly approach the busy season for many businesses, it’s a good time to think about the qualities we need in the people we employ to interact with the customers in person, on the phone or via email....
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Using Customer Reviews To Improve Your Business
In this era of increasing customer involvement you immediately know how many of your customers feel about your company as you can see what they think of your products and services on any number of review...
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What Do Your Customers Want From You?
Knowing what your customers want is part and parcel of making your customers happy and ensuring that they will continue to buy from you. Here are some tips on how to engage your customers Use Their Names Not...
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How Much Do You Know About Your Customers?
Kofi Annan the former UN Secretary General said, “Knowledge is power. Information is liberating. Education is the promise and progress, in every society, in every family.” The only addition I have to that...
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