August 19, 2024 — To combat the costly and persistent issue of returned shipments in the direct-to-consumer (DtC) wine shipping industry, RedChirp and Sovos ShipCompliant are proud to announce an innovative integration that enables wineries to automatically text customers notifications that their shipments are on the way. This will significantly reduce returns and boost customer satisfaction.
With the high cost and strict adult signature requirements for shipping wine, spirits, and beer directly to consumers, timely and effective communication is essential. Unlike emails, which are often overlooked, text messages are more likely to be immediately noticed, making them a valuable tool for keeping customers informed and engaged.
Through the Sovos ShipCompliant integration, wineries can automatically trigger text message notifications as soon as a tracking number appears in ShipCompliant. These messages can include tracking links, allowing customers to easily monitor their shipments and make necessary arrangements. Additionally, the content of these messages is fully customizable, enabling wineries to add essential information, such as reminders about the adult signature requirements, brand imagery, or any other details deemed important.
These text messages are sent from a phone number within a winery’s RedChirp account, ensuring that customers recognize and trust the sender, which improves deliverability. RedChirp’s two-way communication capability further enhances the customer experience by allowing real-time responses. Any replies from customers are automatically routed to the appropriate team members, allowing for seamless, continuous conversation within the same message thread.
Early adopters of RedChirp’s two-way shipment notification text messages have seen a significant 24% decrease in return rates, fewer failed delivery attempts, and a remarkable 74% reduction in shipment damages.
“This integration is a game-changer for DtC shippers. By leveraging the immediacy of text messaging, we are increasing successful deliveries and improving the customer experience, ultimately reducing missed deliveries and returns,” said Casey Rolig, Relationship Marketing Manager at Gundlach Bundschu.
This powerful integration is available to any winery using RedChirp and Sovos ShipCompliant regardless of their point-of-sale system. Jennie Gilbert, RedChirp Cofounder, added: “We’re thrilled to partner with Sovos ShipCompliant to bring this solution to even more of our customers. We’ve seen firsthand how SMS shipment notifications can enhance the customer experience, improve delivery success rates, and even create new opportunities for future business. It’s such an effortless way to start a conversation with your best customers.”
Anthony Orig, Sovos ShipCompliant Senior Technical Partner Manager, added: “Our goal has always been to provide the most efficient and reliable compliance and shipping solutions for our customers. This integration with RedChirp exemplifies our commitment to innovation and customer satisfaction. We look forward to seeing the positive impact this will have on the DtC shipping process.”
Learn More: Free Webinar
To share all the details of this new integration, RedChirp and Sovos ShipCompliant are hosting a webinar on Wednesday, August 28 at 10:00am PT. Join us, and special guest Casey Rolig with Gundlach Bundschu, as we discuss how this innovation is enabling DtC shippers to improve their delivery success metrics.
For more information and to sign up for the free webinar, visit
https://us06web.zoom.us/webinar/register/WN_pNutjzLsROS-3JUfe0ykXA
About RedChirp
RedChirp helps wineries harness the power of text messaging to engage customers and drive sales. In an era where emails often go unopened and phone calls unanswered, RedChirp cuts through the noise with direct, personalized communication. Learn more at https://redchirp.com.
About Sovos
Sovos is transforming compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes 11 billion+ transactions per year, helping companies scale their compliance strategy in 196 countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ regulatory expertise and unparalleled integration with their business applications. Learn more at http://sovos.com/.
Sovos ShipCompliant has been the leader in automated alcohol beverage compliance tools for more than 15 years, providing a full suite of cloud-based solutions to wineries, breweries, distilleries, importers, distributors and retailers to ensure they meet all federal and state regulations for direct-to-consumer and three-tier distribution. ShipCompliant’s solutions reduce risk, lessen the burden of compliance, accelerate bringing products to market and enable revenue growth. With 60+ partner integrations, Sovos ShipCompliant leads a robust ecosystem of technology partnerships, enabling powerful complementary solutions. For more information, visit https://sovos.com/shipcompliant.
