I was sent an Interesting article from my favorite periodical, Harvard Business Review.
The article, entitled, “A face to face request is 34 times more successful than an email” talked about research into...
After watching a segment on the television about a couple of companies that offer customer service that is above and beyond the norm, earlier this week, I decided to write my blog on customer service,...
What do you do when someone has a problem with your company, whether it is a product that isn’t right or doesn’t work, how they were treated, or any other issue that may frustrate him or her?
The first...
Today’s blog is a follow up on the blog I posted last week in which I printed an email I received from a consumer talking about why they aren’t doing a lot of wine tasting any more.
The email talked about...
The other day I received an email from a wine consumer I know. This person is not in the wine business, neither is anyone in the family. As a couple they go wine tasting regularly and are thinking about...
Next February I am moderating a panel at the USBevX in Washington DC. The panel is about providing a quality experience, so I started thinking about what providing customers with a quality experience means....
Next week or most of next week, October 3 – 7, is Customer Service week. According to the Customer Service Group, in 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event,...
I was in Target the other day looking for something or other and decided that I also needed some sparkling water. So I slogged all the way over to the other side of the store (Are they making Target stores...
Not only are the holidays full of warmth, family, celebration and good feelings, they are also stressful, frustrating and of course there is not enough time to do everything that needs to be done.
For...
I was catching up with my marketing reading this week and came across an article on Marketingprofs.com by Joe Gagnon, a senior vice president for Aspect Software. The article delved into what customers...
