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Happy Customer Service Week

Next week or most of next week, October 3 – 7, is Customer Service week. According to the Customer Service Group, in 1992 the...

What Are Your Employees Saying to Customers?

I was in Target the other day looking for something or other and decided that I also needed some sparkling water. So I slogged...

Up Your Customer Service

Not only are the holidays full of warmth, family, celebration and good feelings, they are also stressful, frustrating and of course there is not...

Uptick in Customer Expectations

I was catching up with my marketing reading this week and came across an article on Marketingprofs.com by Joe Gagnon, a senior vice president for...

The Best Customer Service Ever

I went down to Monterey, CA for a couple of days earlier this week as a quick getaway to celebrate my birthday. While there...