How Customers Respond to Music
Music has a definite impact on customers, sometimes good and sometimes bad depending on the music and the type of customers who frequent your...
The History of Your Business
I am in the process of writing a history for a winery association that has been in business for more than three decades. I...
Marketing – It’s So Simple
I was reading a book the other day, the autobiography of a man, Jack Petchey, with whom my Dad was in the Fleet Air...
A Great Way To Learn
This week I am in Portland, Oregon for the VESTA curriculum conference. For any of you that don’t know about VESTA (I can’t imagine there...
The Best Customer Service Ever
I went down to Monterey, CA for a couple of days earlier this week as a quick getaway to celebrate my birthday. While there...
Objective or Subjective? How Are You Selling?
Yesterday’s tip on Facebook touched on the difference between customer preference for objective or subjective information when considering a purchase.
The preference for objective information...
Give Customers The Opportunity To Buy
As I said in my Facebook post yesterday sales is about giving your customers the opportunity to do something that will enhance their lives....
Making Your Employees Feel Special
I talk a lot about making customers feel special and valued and will never stop encouraging this behavior. However, the best way to encourage...
Surviving A Family Business
A one-day conference, June 16th, 8:30 a.m. to 4:30 pm. at Shone Farm, Forestville (Sonoma County).
I have worked with many family businesses both in...
Have Tea, Will Travel
I just returned from a week in the Midwest, working mid week with the wineries of Iowa and then onto Illinois for some time...
New Research on Influencing Customers
Well, I have been doing a lot of reading and thinking lately. I have been on the road quite a bit, which due to...
Extraordinary Brands – Engaging Employees
In last week’s blog we explored the importance of business leaders to engage the hearts of employees so they pass that enthusiasm and personal...
Extraordinary Brands Engage the Heart
I came across a great article Extraordinary Brands, Extraordinary Leaders, Extraordinary Frontline Behaviors by a man named Alessandro Donetti, the Managing Partner of CBE,...
Different Ways to Engage Customers
While looking through my email a week or so ago, I came across an email from the Indiana Uplands Wine Trail detailing some of...
If You Want To Win The Lottery, First Buy A Ticket
A good article on Business Dictionary.com talks about developing an action plan to accomplish goals. It’s important to have an action plan for every goal you have listed, whether it’s personal or business. Some of you may remember that I have talked about my goal of winning the lottery.
