Customer experience is the number one reason why a consumer chooses a brand. Commerce7’s new Version 2 Point of Sale system is designed to elevate customer experiences by offering tasting room staff easier and faster transactions as well as more data-driven insights into the customer they’re interacting with.
Quicker Transactions
Speed is important in the tasting room. If it’s a busy day and a winery has a long line of customers, the POS shouldn’t detract from the customer’s experience. With innovations such as “Quick Pay” and a significantly reduced amount of clicks required to complete a purchase, the Version 2 Point of Sale system makes tasting room transactions faster than ever.
Better Workflows
There are many workflows and tasks tasting room staff need to complete through their POS system aside from just processing transactions. In addition to speeding up the transaction process overall, Commerce7’s Version 2 POS comes with numerous workflow improvements related to adjusting inventory, signing up club members, and interacting with club members. Tasting room staff no longer have to enter a new club member’s credit card information into their POS, they can simply tap a customer’s credit card on their EMV terminal to securely capture the information. A POS order can be labeled as a club order, and inventory can be adjusted on the fly.
More Customer Focused
It’s important to know who’s in front of you in the tasting room, and the context of the customer’s relationship with your brand. Commerce7’s Version 2 POS now surfaces even more information about a customer and their history with the winery. Wineries can now empower their staff to drive more sales and club sign ups through conditional prompts and reminders that can be displayed based on the current customer or order that’s open.
“We’re always working on ways to improve the Commerce7 tools. The changes and features that we’ve added in version 2 of the POS are a big step in helping wineries work more efficiently and ultimately provide better experiences for their customers in the tasting room.” – Andrea Dyck, Product Designer at Commerce7
The Version 2 Point of Sale system is available today. For more information, please contact info@commerce7.com.
About Commerce7:
Commerce7 is a DTC platform focused on providing customer-centric commerce solutions to the wine industry. Innovative features such as being 100% API based, their personalization engine, and modern ecommerce and club solutions has made it the platform of choice for wineries looking for a more modern solution. Regardless of size, all clients on the Commerce7 platform have access to the entire suite of products and all features and functionality. For more information, visit www.commerce7.com.
