NEW YORK, NY – December 15, 2016 — Avero announced today the acquisition of winery social media and reputation management software VinTank. Considered “Mission Control for Customer Conversations”, VinTank formerly powered over 1,200 wineries, while processing and analyzing 1 billion social media conversations annually. To rebuild this new and exciting software, Avero has assembled a team of social media veterans led by VinTank’s Paul Mabray, Matt Franklin, and Robert Ford, who will all join the Avero family.
The VinTank software will be rebranded as AveroBuzz. AveroBuzz will be a revolutionary new way for hospitality companies to manage and engage with customers by:
- Consolidating their reputation management for customer review sites like Yelp, TripAdvisor, Twitter, Facebook, and much more into a single dashboard.
- Delivering incredibly powerful tools to manage their social media marketing.
- Enabling them to deliver better service for each guest with the most advanced social CRM tool for the hospitality industry.
“Our customers look to us to help expand their marketing capabilities, and with the growth of social media and the importance of reputation management in the hospitality industry, this was a natural addition to the Avero family,” said Avero President and CFO Douglas Hsieh.
Avero will launch the first version of the new AveroBuzz software within the next 30-60 days, and will start by servicing wineries and select restaurants. AveroBuzz 2.0 is expected to be released in 4-6 months, and will include a swath of new features specific to restaurants and hotels.
“Joining the Avero team to build AveroBuzz is an amazing continuation of our vision to transform customer experiences using digital context,” said Paul Mabray, formerly Chief Strategy Officer at VinTank. “We are so excited to become part of the Avero family and bring these new features beyond wine.”
Created by restaurant operators for restaurant operators, Avero is the trusted technology partner for the hospitality industry. We empower over 35,000 restaurant professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. Learn more at www.averoinc.com.