So how are the new year’s resolutions going? I have already discarded a couple of mine but have high hopes for some of the others. In addition to making (and subsequently breaking) my resolutions for 2011, I have decided that one resolution that I am very much planning on sticking with is one that encourages me to challenge my assumptions.
We assume so much and create so many phantom rules by which we live, that we end up with a brain full of “facts” that actually are dubious opinions with no real evidence that they are indeed… facts. Turning opinions or assumptions into facts can be prevalent when you retail staff makes assumptions as to whether visitors to the tasting room are, or are not, going to purchase wine or join the wine club.
Many times visitors walk into a tasting room and the staff sizes them up, deciding that these particular visitors aren’t going to buy anything. Based on these assumptions they don’t talk to visitors in terms that will trigger a buying response or present them with reasons that will make these visitors want to join the wine club.
Create a different outcome when you’re selling wine or wine club memberships. Do it by simply changing your attitude or assumptions. Instead of assuming that your visitors are not going to join the wine club because they probably already belong to too many clubs already, imagine that the visitors to your tasting room that day are planning to join eight different wine clubs and so far they have only joined two.
Our assumptions can just as easily be positive as negative. We really can make it happen. It’s not too late to add one more resolution, especially if you have already broken one, there should be plenty of room.
For a copy of my one-page handout: Challenge Your Assumptions email [email protected]
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